Delivery
Every item shows the day it can arrive. Standard delivery is free on most items once a parcel reaches £40; otherwise it starts at £3.19 a parcel, and faster options are there at checkout.
Last updated 6 November 2026
What delivery costs
Your order travels in parcels, one from each UK warehouse, maker or print lab that holds it, just like a big marketplace basket. Items from the same place share one parcel and one delivery price. At checkout every parcel lists all its delivery options, cheapest first, and you pick the one you want for each.
| Items | Delivery option | UK mainland | Highlands, Islands, Northern Ireland & Isle of Man | Arrives |
|---|---|---|---|---|
| Items marked standard dispatch | Royal Mail Tracked 48 | from £3.59 | from £3.59 | 3 to 7 working days |
| Items marked standard dispatch | Courier, next working day after dispatch | from £7.59 | from £18.39 | 2 to 4 working days |
| Items marked same-day dispatch | Royal Mail Tracked 48 | from £5.09 | from £8.89 | 2 to 3 working days |
| Personalised gifts | Royal Mail 48 (no tracking) | from £3.19 | from £3.19 | 3 to 8 working days |
| Personalised gifts | Royal Mail 24 (no tracking) | from £3.79 | from £3.79 | 2 to 7 working days |
| Personalised gifts | Royal Mail Tracked 24 | from £7.49 | from £7.49 | 2 to 7 working days |
| Personalised gifts | Next day, Royal Mail Tracked 24 | from £9.49 | from £9.49 | Next working day |
| Items marked "Dispatch in 1–2 working days" | Tracked UK delivery | from £3.79 | from £3.79 | 3 to 5 working days |
| Items marked "Dispatched within 2 working days" | Royal Mail Tracked 24 | from £4.29 | from £4.29 | 2 to 4 working days |
| Items marked "Dispatch in 1 working day" | Tracked 48 | Free | Free | 3 to 4 working days |
| Items marked "Same-day dispatch by 2pm" | Royal Mail Tracked 48 | from £3.69 | from £3.69 | 2 to 4 working days |
| Items marked "Same-day dispatch by 2pm" | Royal Mail Tracked 24 | from £5.39 | from £5.39 | 1 to 3 working days |
| Photo gifts printed to order | Economy delivery | from £4.39 | from £4.39 | 5 to 10 working days |
| Photo gifts printed to order | Tracked 48 | from £7.19 | from £7.19 | 5 to 8 working days |
| Photo gifts printed to order | Express | from £13.99 | from £13.99 | 4 to 7 working days |
Prices start where shown and depend on the parcel's weight and value; checkout shows the exact price for yours.
Free delivery over £40 on most items
When the items in one parcel come to £40 or more after any discount code, that parcel's standard delivery is free. Items that count say "Free delivery over £40" on their page, and the basket shows how close each parcel is. Want it sooner? Pick a faster option and pay only the difference. Free delivery applies with codes of up to 10% off.
| Your basket | You pay for delivery |
|---|---|
| One £12 item marked standard dispatch | £3.79 |
| £40 of items marked standard dispatch | Free |
| £40 of standard dispatch items and a £15 personalised gift | £5.79 |
| A £45 personalised gift marked "Next day available", sent next day | £2 |
Next day delivery on gifts marked "Next day available"
Personalised gifts marked Next day available can arrive the next day: choose next day delivery for their parcel at checkout (£9.49) and order by noon, Monday to Friday. The maker personalises it and sends it the same day by Royal Mail Tracked 24 Next Day. Order on a Friday and it can arrive on Saturday. After the cut-off, checkout shows the day it will arrive instead.
When it arrives
Every product page shows the arrival day before you buy, worked out from the moment you're ordering. Each item is one of these kinds, and its page says which:
| Item | Leaves us | Carrier | Arrives |
|---|---|---|---|
| Personalised | Made to order with your pet's name or your words, then sent within 1 to 5 working days (7 to 10 for a few gifts, shown on their page) | Royal Mail Tracked 24 | 1 to 2 working days after it leaves |
| Photo gifts printed to order (mugs, cushions, blankets, prints, canvases, baubles and more) | Your photo printed and sent within 3 to 5 working days (up to 7 in November and December) | Royal Mail Tracked 48 | 2 to 3 working days after it leaves |
| Same-day dispatch | The same day when you order by noon, Monday to Friday | Royal Mail Tracked 48 | 2 to 3 working days after it leaves |
| Standard dispatch | Within 1 to 2 working days (up to 4 in busy months) | Royal Mail Tracked 48 or APC | 2 to 5 working days after it leaves |
| Dispatch in 1 working day | Within 1 working day (up to 3 in busy months) | Royal Mail or DPD Tracked 48 | 2 to 3 working days after it leaves |
| Dispatch in 1–2 working days | Within 1 to 2 working days | Tracked UK delivery | 2 to 3 working days after it leaves |
| Dispatched within 2 working days | Within 1 to 2 working days (up to 3 in busy months) | Royal Mail Tracked 24 | 1 to 2 working days after it leaves |
| Same-day dispatch by 2pm | Often the same day when you order by 2pm, Monday to Friday, and within 2 working days at the latest | Royal Mail Tracked 48 | 2 to 3 working days after it leaves |
Orders placed after the cut-off, at the weekend or on a bank holiday count from the next working day. Each parcel travels on its own, so a basket with more than one can arrive on different days; checkout shows the day the last one arrives.
Highlands, Islands, Northern Ireland & Isle of Man
Carriers take a working day longer to reach these postcodes, and checkout reminds you when yours is one of them. A parcel here costs what the carrier charges for these areas (the right-hand column above). When its parcel ships free, you pay only the difference.
The postcodes are BT (Northern Ireland), AB36 to AB38, AB41 to AB56, FK17 to FK21, HS (Outer Hebrides), IM (Isle of Man), IV, KA27 to KA28, KW (Orkney and Caithness), PA20 to PA88, PH17 to PH44, PH49 to PH50, PO30 to PO41 (Isle of Wight), TR21 to TR25 (Isles of Scilly), ZE (Shetland).
Christmas last order dates
| Item | Order by |
|---|---|
| Personalised gifts that take longer (shown on their page) | noon on Friday 4 December |
| Personalised gifts | noon on Tuesday 8 December |
| Photo gifts printed to order: mug, large mug, colour mug, calendar, playing cards, phone case, print on an oak stand | noon on Tuesday 8 December |
| Items marked "Standard dispatch" | noon on Wednesday 9 December |
| Photo gifts printed to order: bauble, ornament, Christmas sack, tea towel, coasters | noon on Friday 11 December |
| Items marked "Dispatch in 1–2 working days" | noon on Monday 14 December |
| Items marked "Dispatch in 1 working day" | noon on Monday 14 December |
| Photo gifts printed to order: cushion, blanket, jigsaw, canvas, large canvas | noon on Tuesday 15 December |
| Items marked "Dispatched within 2 working days" | noon on Wednesday 16 December |
| Photo gifts printed to order: framed print, print | noon on Wednesday 16 December |
| Items marked "Same-day dispatch by 2pm" | 2pm on Wednesday 16 December |
| Items marked "Same-day dispatch" | noon on Thursday 17 December |
| Personalised gifts marked "Next day available", with the next day option at checkout | noon on Monday 21 December |
Personalised and photo gifts stop first, because each one is made to order. These dates leave room for the carriers' busiest week. Each product page also shows whether it arrives before Christmas, and our Christmas delivery dates 2026 page has every date, with what to do if you miss one.
Tracking
When your parcel leaves the warehouse, maker or lab, we email you the tracking link. If you ordered while signed in, the order is in your account too.
If something arrives damaged
Please tell us within 3 days of delivery, with a photo and your order number, so we can sort it out with the supplier quickly. We'll send a replacement or a full refund, whichever you prefer. The same goes for a personalised gift that isn't made as you typed it.
This doesn't affect your rights under the Consumer Rights Act 2015, including the right to reject faulty goods within 30 days.
Sending to someone else
Spoiling a friend's new puppy? Add their name and address at checkout, and add a free e-card: we email your message to them at 8am on the first day the gift could arrive.
Where we deliver
We deliver to home and work addresses in England, Scotland, Wales, Northern Ireland and the Isle of Man. Every item can go to the Isle of Man except those marked same-day dispatch, dispatch in 1 working day or dispatched within 2 working days. We don't deliver to Jersey or Guernsey.